Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you and RevenueRacoon, Inc. ("RevenueRacoon," "we," or "us") and govern your access to and use of our websites, applications, APIs, simulation platform, and related services (the "Service"). If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

RevenueRacoon provides AI-powered market simulation, synthetic persona generation, and pricing and positioning forecasts produced by large language models and multi-agent simulation frameworks. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

2. Accounts and Security

You must be at least 18 years old. You are responsible for safeguarding your credentials, for all activity under your account, and for notifying us immediately of any unauthorized access.

3. Acceptable Use

You will not, and will not permit any third party to:

• use the Service or its Output as the sole or primary basis for any decision producing legal or similarly significant effects on a natural person, including decisions concerning employment, credit, insurance, housing, healthcare, or access to essential services;
• hold out Output as financial, investment, legal, tax, medical, or other regulated professional advice;
• submit personal data of identifiable individuals as simulation inputs without a lawful basis, or submit sensitive categories of personal data, protected health information, payment card data, or children's data;
• reverse engineer, decompile, or extract source code, model weights, system prompts, or simulation logic, or use the Service or Output to train or improve a competing AI or simulation product;
• circumvent rate limits, spend caps, or access controls, introduce malware, or disrupt the Service;
• submit unlawful, infringing, defamatory, deceptive, or malicious content; or
• use the Service in violation of U.S. export controls, OFAC sanctions, or comparable laws.

4. Customer Content

You retain ownership of inputs, prompts, and files you submit ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit Customer Content solely to operate, secure, and support the Service for you.

No model training. We do not use Customer Content to train, retrain, or fine-tune foundation models or any model made available to other customers. We strip or redact personally identifiable information from simulation inputs prior to transmission to third-party model providers where technically feasible, and transmit remaining data under zero-data-retention terms where supported by the provider.

5. AI Output

Output is produced by probabilistic models. Output is non-deterministic, may contain inaccuracies or hallucinations, and may differ across runs with identical inputs. You are solely responsible for reviewing Output, for any decision made in reliance on it, and for disclosing that content is AI-generated where required by law. See our Disclaimer for the full scope of limitations.

6. Third-Party Services

The Service relies on third-party LLM providers and cloud infrastructure. We are not responsible for outages, deprecations, or policy changes of third-party providers.

7. Fees and Billing

Subscription fees and usage-based charges are billed in advance or as metered, and are non-refundable except where required by law. We may change pricing for renewal terms with at least 30 days' notice.

8. Suspension and Termination

We may suspend or terminate access for breach, non-payment, or risk to the Service. You may cancel at any time from account settings. Sections 3, 4, 5, 9, 10, 11, and 12 survive termination.

9. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR PREDICTIVE VALIDITY. WE DO NOT WARRANT THAT OUTPUT WILL CORRESPOND TO ACTUAL MARKET BEHAVIOR OR REAL CUSTOMER RESPONSES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

These limitations do not apply to your payment obligations, breach of Section 3, violation of our intellectual property rights, or liability that cannot be limited under applicable law.

11. Indemnification

You will defend and indemnify RevenueRacoon against third-party claims arising from your Customer Content, your use of the Service or Output, your breach of these Terms, or your violation of law.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Exclusive venue is in the state and federal courts located in Wilmington, Delaware. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class, collective, or representative action. Any claim must be brought within one year after the cause of action accrues.

13. Changes

We may update these Terms. For material changes, we will provide at least 30 days' notice by email or in-app notice. Continued use after the effective date constitutes acceptance.

14. Contact

Questions about these Terms may be directed to legal@revenueracoon.com.